UM Chester River Home Care Recognized for Excellence in Clinical Outcomes

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University of Maryland Chester River Home Care received special recognition at UM Shore Regional Health’s recent Nurse Excellence Awards Celebration as winner of the Unit/Department Award for Excellence in Empirical Outcomes.

As part of UM Shore Regional Health’s celebration of Nurses Week, the Nurse Excellence Awards Celebration took place on Monday, May 8 at the Todd Performing Arts Center at Chesapeake College.

The Unit/Department Award for Excellence in Clinical Outcomes recognizes “outstanding teamwork and collaboration with other health care team members and disciplines toward achieving optimal patient outcomes.”According to Rita Holley, regional director of Home Care Services for UM Shore Regional Health (UM SRH), during the past year, UM Chester River Home Care (UM CRHC) staff made significant gains in quality improvement, staff engagement and patient satisfaction.

UM Chester River Home Care staff members with Ruth Ann Jones (center); left of Jones, Rene Baker and Trish Focht; right of Jones, Nurse, Katie Davis and Melissa Myers.

“I am very proud and gratified to see Chester River Home Care win this award,” says Holley. “In 2016,the agency staff improved their response rate to referrals and the home care admissions process so that now, 94 percent of patients are admitted within 48 hours or less, which is above both state and national averages for home care admissions.”

Holley also noted that to educate patients and support discussions between home care nurses, patients and their family members, UM CRHC staff introduced a patient orientation handbook that covers important topics,such as safe medical management, compliance with medication orders, symptom management and safety practices involving fall prevention and oxygen equipment care.

“This is a hard-working team whose dedication to their patients and the communities they serve is widely known and now, thanks to their winning this award, officially recognized,” says Holley. “Their success in analyzing new challenges and coming up with effective solutions to meet those challenges is what makes Chester River Home Care an important force in achieving Shore Regional Health’s mission of Creating Healthier Communities Together.”

Each year, UM CRHC staff members drive more than 150,000 miles in Kent and Queen Anne’s County to provide more than 12,000 home care visits serving approximately 800 patients. The agency’s 4-star rating from the Centers of Medicare and Medicaid Service exceeds both the national average of 3.0 and the Maryland average of 3.5 In terms of patient satisfaction ratings, UM CRHC has scored significantly higher than the state and national averages in five out of five rating categories.

Home health care includes many services, including skilled nursing, rehabilitation (physical, occupational and speech therapy) and assistance with activities of daily living. According to the national newsletter, the HCD, the in-home health care industry is currently the leading job creator in the United States and is estimated to generate more than $50 billion annually in costs paid by consumers and insurance companies. As more people reach retirement age, the growing demand for home health services is expected to continue.

The Nurse Excellence Awards presentation was led by Ruth Ann Jones, senior vice president of Patient Care Services and chief nursing officer for UM SRH. Jones noted that 2017 marked the sixth anniversary of the Nurse Excellence Awards and that this year’s honorees were selected from a total of 48 individual nominations and 10 unit/department nominations, the greatest number submitted since the awards were established. “This awards program was established by nurses and for nurses as a way to recognize those who go above and beyond to always deliver exceptional care,” Jones said.

Ken Kozel, president and CEO, noted the pivotal role that Shore Regional Health’s 600 nurses play in achieving the organization’s vision of being the Region’s Leader in Patient Centered Health Care. “Our nursing team’s strong partnerships with our physicians and other members of the health care team enable us to continue to “raise the bar” on safety, quality and patient experience,” Kozel said.

John Dillon, chairman of the Board, noted that among the constants at UM SRH is the outstanding reputation of the nursing team. “When a community member shares a story about an experience at one of our hospitals or outpatient facilities, that story almost always includes the nurse or nurses, often mentioned by name, who provided expert and compassionate care,” Dillon said.

About UM Shore Regional Health: As part of the University of Maryland Medical System (UMMS), University of Maryland Shore Regional Health is the principal provider of comprehensive health care services for more than 170,000 residents of Caroline, Dorchester, Kent, Queen Anne’s and Talbot counties on Maryland’s Eastern Shore. UM Shore Regional Health’s team of more than 2,500 employees, medical staff, board members and volunteers work with various community partners to fulfill the organization’s mission of Creating Healthier Communities Together.

Breast Center Reaccredited by NAPBC

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The Clark Comprehensive Breast Center at University of Maryland Shore Regional Health has once again been granted a three-year, full accreditation designation by the National Accreditation Program for Breast Centers (NAPBC), a program administered by the American College of Surgeons. The Center, under the leadership of Roberta J. Lilly, MD, MPH, FACS, earned its initial NAPBC accreditation in 2014.

Accreditation by the NAPBC is only given to those centers that have voluntarily committed to provide the highest level of quality breast care and that undergo a rigorous evaluation process and review of their performance.  During the survey process, the center must demonstrate compliance with standards established by the NAPBC for treating women who are diagnosed with the full spectrum of breast disease.  The standards include proficiency in the areas of center leadership, clinical management, research, community outreach, professional education, and quality improvement.  A breast center that achieves NAPBC accreditation has demonstrated a firm commitment to offer its patients every significant advantage in their battle against breast disease.

The NAPBC is a consortium of professional organizations dedicated to the improvement of the quality of care and monitoring of outcomes of patients with diseases of the breast.  This mission is pursued through standard-setting, scientific validation, and patient and professional education.  Its board membership includes professionals from 20 national organizations that reflect the full spectrum of breast care.

Receiving care at a NAPBC-accredited center ensures that a patient will have access to: comprehensive care, including a full range of state-of-the-art services; a multidisciplinary team approach to coordinate the best treatment options; information about ongoing clinical trials and new treatment options; and, most importantly, quality breast care close to home.

The Clark Comprehensive Breast Center at UM Shore Regional Health, located at 10 Martin Court in Easton, provides a variety of breast health services including diagnosis and treatment of benign and malignant breast disease.  Other services available include support groups, telemedicine genetic counseling services and a Women’s Health Boutique for post-mastectomy garments, prosthetics and swim wear.

In its location adjacent to the Diagnostic and Imaging Center, the Breast Center is able to offer its patients convenient access to laboratory and imaging technologies including phlebotomy; digital mammography with Tomosynthesis (3-D); bone density screening; ultrasound; MRI, PET and 64-slice CT scanning. Other diagnostic services available include X-ray; fluoroscopy; EKG and Cardiac CT Scoring.

As an outreach program of the Comprehensive Breast Center, Dr. Lilly, the Center’s medical director, also provides clinic services in Kent County at the Eleanor and Ethel Leh Women’s Center, located at University of Maryland Shore Medical Center at Chestertown.

Dr. Lilly has fellowship training in surgical oncology of the breast.  She is board certified by the American Board of Surgeons and is a Fellow of the American College of Surgeons.  She works closely with members of the Comprehensive Breast Center team to provide care for the full array of benign and malignant breast diseases.

“Our expert, multidisciplinary team at the Clark Comprehensive Breast Center, which includes Dr. Lilly, our radiologists and the Center’s staff, has set the bar high for quality breast care in our region,” comments Brian Leutner, executive director of Oncology Services for UM Shore Regional Health.  “Having earned the NAPBC accreditation for a second time – with zero deficiencies – is a tremendous accomplishment and is a testament to the innovative, patient-centered care and genuine compassion that Dr. Lilly and the team are providing with every single patient interaction.”

“To receive full NAPBC accreditation is a wonderful honor,” remarks Roberta Lilly, MD, MPH, FACS, Breast Center medical director.  “This accomplishment is not the result of just one person, but involves dozens of people at all levels– from receptionists, nurses, physical therapists, pharmacists, social workers, nurses, x-ray technicians, oncologists, pathologists and radiologists – to hospital and practice administrators, all who share a common focus – to provide accessible, patient-centered breast care. I consider myself to be lucky to be among this team that has cared for so many of our region’s women.”

For more information about the National Accreditation Program for Breast Centers, visit their web site at www.accreditedbreastcenters.org.  Information about the Clark Comprehensive Breast Center at UM Shore Regional Health can be found at umshoreregional.org or by calling 410-820-9400.

Laura Jin, MD, Named Medical Director, Utilization Management for UM SRH

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Laura Jin, MD, has been named medical director, Utilization Management for University of Maryland Shore Regional Health, William Huffner, MD, senior vice president, Medical Affairs and chief medical officer announced recently.

In this new position, Dr. Jin serves as a clinical resource and consultant leader to the health care system, its physicians, advance practice providers and the entire care management team by identifying and facilitating the resolution of utilization issues. In addition, she provides collaborative leadership on key issues such as Emergency Department throughput, medical necessity, compliance, level of care, length of stay, resource management, hospital reimbursement, quality issues, case management and physician education.

A Fellow of the American College of Physicians, Dr. Jin previously served Shore Regional Health from 2000 to 2006 as a hospitalist in internal medicine. She also worked with the health care system’s senior leadership team for the National Health Care Initiative Projects in 2004 and served as lead hospitalist in 2005. Since 2006, she has served Digestive Health Associates as a GI hospitalist and continues in this capacity while in her new role at UM SRH.

Originally from Shanghai, China, Dr. Jin earned her master’s in chemistry/immunology and her medical degree from the Second Military Medical University in Shanghai,and also completed her internal medicine residency and a fellowship in gastroenterology there.  She was invited to Rochester, NY, as a visiting scientist in 1988. After completing her internal medicine residency at the University of Rochester Medical Center (URMC), she became an assistant professor there and was placed in charge of URMC’s Clinical GI Motility Laboratory. Dr. Jin has published numerous articles in peer reviewed journals in both the U.S. and abroad.

In announcing the appointment, Dr. Huffner stated, “Dr. Jin’s more than 30 years’ experience in hospital medical practice, her excellent rapport with all members of our health care team, and her passion for teaching and health care utilization will serve us well as she embarks on this new and vital endeavor at Shore Regional Health.”

As part of the University of Maryland Medical System (UMMS), University of Maryland Shore Regional Health is the principal provider of comprehensive health care services for more than 170,000 residents of Caroline, Dorchester, Kent, Queen Anne’s, and Talbot counties on Maryland’s Eastern Shore. UM Shore Regional Health’s team of more than 2,500 employees, medical staff, board members, and volunteers works with various community partners to fulfill the organization’s mission of Creating Healthier Communities Together.

UM CMG – Women’s Health Gynecologist Celebrates 400th Robotic Surgery

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University of Maryland Community Medical Group – Women’s Health gynecologist Dr. William Katz recently performed his 400th robotic surgery on the Eastern Shore.

The 400th procedure took place on May 3, 2017 at University of Maryland Shore Medical Center at Easton. Dr. Katz has been providing gynecologic and robotic surgery on the Eastern Shore for more than 16 years, and also has been in practice for a total of more than 25 years.

Dr. Katz uses robotic surgery to treat several common conditions of the female reproductive system including uterine fibroids, uterine prolapse, endometriosis and adenomyosis.  Robotic surgery offers many benefits to patients compared to open surgery: shorter hospitalization and faster recovery times, small incisions, and reduced pain and discomfort.

“Dr. Katz has been a great mentor in the Eastern Shore community for many years,” comments Michele Wilson, vice president of operations for UM CMG. “This is an incredible accomplishment that represents the experience and expertise he uses to best serve patients on the Eastern Shore.”

Dr. Katz is affiliated with multiple hospitals on the Eastern Shore, including University of Maryland Shore Medical Center at Chestertown and University of Maryland Shore Medical Center at Easton. He received his medical degree from University of North Carolina at Chapel Hill School of Medicine.

Dr. Katz sees patients at 490 Cadmus Lane in Easton, Suite 106. Patients may make an appointment with Dr. Katz by calling 410-822-1221.

About the University of Maryland Community Medical Group

The University of Maryland Community Medical Group (UM CMG) is a multi-hospital, multi-specialty, community-based physician-led group, and part of the University of Maryland Medical System. With more than 300 primary care physicians, specialists, and advanced practice clinicians in more than 65 locations across the state, UM CMG offers patients a vast network of highly experienced providers, delivering care right in their neighborhood. For more information, visit www.umcmg.org.

UM Shore Regional Health Auxiliaries Recognized for Volunteer Month

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Back row: (L-R) John Dillon, chairman, UM SRH Board of Directors, Art Cecil, president, Auxiliary of Memorial Hospital at Easton, Ken Kozel, president and CEO, UM SRH. Front Row: (L-R) Sue Drumheller, Chester River Hospital Center Auxiliary, Diane McCarthy, president, Dorchester General Auxiliary, Paddy Tobey, Chester River Hospital Center Auxiliary.

The University of Maryland Shore Regional Health Board of Directors recently recognized the Chester River Hospital Center Auxiliary, the Dorchester General Auxiliary and the Auxiliary of Memorial Hospital at Easton for their outstanding work and dedication providing volunteer services and funds in support of the hospitals and inpatient and outpatient centers.

The month of April is observed as National Volunteer Month and is dedicated to honoring volunteers who donate their time to help organizations such as UM Shore Regional Health. The auxiliaries were presented with a certificate of appreciation and a bouquet of flowers during the meeting.

“The auxiliary volunteers of Shore Regional Health have offered sensational support to our team and organization for many decades, “ said John Dillon, chairman, UM Shore Regional Health Board of Directors. “We can’t thank our auxiliaries enough for all of the effort, hours and financial support they provide to Shore Regional Health.”

During the past year, the auxiliaries have earned a combined $500,000 in proceeds through their special event sales, hospital gift shops and their auxiliary-managed thrift shops – the Nearly New Shop in Chestertown, the Robin Hood Shop in Cambridge and The Bazaar at 121 Federal Street in Easton.These proceeds go on to help pay for technology, facility and educational needs for UM Shore Regional Health and its team members.

At UM Shore Medical Centers at Chestertown, Dorchester and Easton, and various outpatient locations, auxiliary volunteers assist with services such as wheelchair and patient escorts, blood pressure screenings and front desk reception. Last year UM Shore Regional Health auxiliaries combined 60,000 hours in volunteer time.

“Volunteering with the Chester River Hospital Center Auxiliary has allowed me to meet so many great community members while serving our local hospital,” says Sue Drumheller, who was one of the representatives for the Chester River Hospital Center Auxiliary. “Volunteering is special to me, it really feeds my soul.”

Auxiliary volunteer positions are currently available at each hospital, a number of outpatient locations, at the hospital gift shops and all three thrift shops. For more information about volunteer opportunities call; Chestertown, 410-348-5114; Dorchester, 410-228-0091; Easton, 410-822-1000, ext. 5839.

About UM Shore Regional Health: As part of the University of Maryland Medical System (UMMS), University of Maryland Shore Regional Health is the principal provider of comprehensive health care services for more than 170,000 residents of Caroline, Dorchester, Kent, Queen Anne’s and Talbot counties on Maryland’s Eastern Shore. UM Shore Regional Health’s team of more than 2,600 employees, medical staff, board members and volunteers work with various community partners to fulfill the organization’s mission of Creating Healthier Communities Together.

Copp Named Emergency Preparedness Manager for UM Shore Regional Health

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University of Maryland Shore Regional Health (UM SRH) has announced that Elizabeth Copp, CHSP, CHEP, has been named Emergency Preparedness Manager effective April 2.

Copp will oversee the organization’s emergency operation plan, as well as facilitate the education of emergency procedures. In addition, she will continue to develop and monitor emergency management exercises across the system to determine the effectiveness of processes and ensure team member preparedness in emergency situations.

“Beth’s thorough knowledge of our facilities in our system and prior experience in the position makes her the ideal choice as Shore Regional Health’s new Emergency Preparedness Manager,” said Tamara Curry,Interim Director for Accreditation and Patient Safety. “She is well respected by her colleagues and we look forward to her beginning her new position.”

Copp began work at UM Shore Medical Center at Chestertown as support services coordinator in 2004. She also worked for Cecil County Public Schools as assistant in facilities for safety before returning to UM SRH. A graduate of University of Baltimore Merrick School of Business, she resides in Millington.

About UM Shore Regional Health: As part of the University of Maryland Medical System (UMMS), University of Maryland Shore Regional Health is the principal provider of comprehensive health care services for more than 170,000 residents of Caroline, Dorchester, Kent, Queen Anne’s and Talbot counties on Maryland’s Eastern Shore. UM Shore Regional Health’s team of more than 2,600 employees, medical staff, board members and volunteers work with various community partners to fulfill the organization’s mission of Creating Healthier Communities Together.

Kathy Elliott to Succeed Mary Jo Keefe as Nursing Director for UM SMC

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Kathy Elliott, MSN, NEA-BC, RN

Kathy Elliott, regional director of Professional Nursing Practice/Magnet Program, has been named director of Nursing for University of Maryland Shore Medical Center at Chestertown and will assume the position on June 30, 2017 when current the current nursing director, Mary Jo Keefe, retires. According to Ruth Ann Jones, senior vice president, Patient Care Services and chief nursing officer, UM Shore Regional Health, Elliott will succeed Keefe as nursing director while also retaining her current position.

A member of the Chestertown nursing team since she joined the hospital staff in 1988 as an LPN, Elliott has taken on progressively responsible roles at UM Shore Medical Center at Chestertown and UM Shore Regional Health. In 1990, she earned her RN from Wor-Wic Community College and over the next decade, served on the hospital’s Medical Surgical, Critical Care and Same Day/PACU nursing teams. In 2001 she assumed the role of nurse manager for Same Day Surgery and PACU, and in 2006, was promoted director of Acute Care, overseeing Medical Surgical, Pediatrics, Infusion Clinic, and Same Day Surgery/Post Anesthesia Care.  Along the way, she earned her MSN from Walden University and became certified as a Nurse Executive, Advanced (NEA-BC).

Until 2013, Elliott worked in various director positions at Chestertown and subsequently became Shore Regional Health’s Magnet Program director. In January 2016, she assumed leadership of UM Shore Regional Health’s Professional Practice Development and Magnet Program.

In making the announcement, Jones commented, “Kathy’s leadership in her new role in nursing administration will help UM Shore Regional Health to achieve our mission of Creating Healthier Communities Together, and our vision to be the Region’s Leader in Patient Centered Health Care.

For her part, Elliott is excited to be returning to Chestertown on a more full-time basis. “I feel like I am coming back home, but with much broader knowledge and many excellent contacts and resources that I have gained in the past few years through my Magnet responsibilities. I’m also grateful to have the next few months to work side-by-side with Mary Jo as a transition to assuming the nursing director role.”

As part of the University of Maryland Medical System (UMMS), University of Maryland Shore Regional Health is the principal provider of comprehensive health care services for more than 170,000 residents of Caroline, Dorchester, Kent, Queen Anne’s, and Talbot counties on Maryland’s Eastern Shore. UM Shore Regional Health’s team of more than 2,500 employees, medical staff, board members, and volunteers works with various community partners to fulfill the organization’s mission of Creating Healthier Communities Together.

Chester River Health Foundation to Host Advance Directives/Elder Law Seminar

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The University of Maryland Chester River Health Foundation will host an informative seminar, “The Importance of Advance Directives, the MOLST Form and Their Relationship to Elder Law,” on Saturday, April 1, 2017 from 9:30 a.m. until 11:30 a.m. in the second floor meeting room of the Chestertown Town Hall.

      

Photos: From left – Wayne D. Benjamin, M.D, Ann K. Goodman, Esq, and Madeline Steffens, BSN, RN, CHPN 

Guest presenters will be Wayne D. Benjamin, MD, a board-certified family medicine physician and a member of the medical staff at UM Shore Medical Center at Chestertown; Ann K. Goodman, Esq., a partner in the law firm of Parker Counts, whose practice focuses on estate and tax planning and estate administration with a special concentration in elder law, asset protection and planning for individuals with disabilities; and Madeline Steffens, RN, BSN, CHPN, palliative care nurse and Shore Regional Health’s Palliative Care Program Coordinator.

This informational seminar will explore the importance and implications of an Advance Directive, the Maryland MOLST (Medical Orders for Life Sustaining Treatment) form, how they are different, what they mean “at the bedside,” and their legal utilization.  In additional, Attorney Goodman has been asked to provide a list of the “Top Five” suggestions for actions to take now in order to prepare for the future.  Ample agenda time has been scheduled for questions and answers.

To register for the seminar, please contact Debra Lauser at UM Chester River Health Foundation at (410) 810-5681 or by email at dlauser@umm.edu.  This event is free and open to the public. However, seating is limited and therefore pre-registration is required.  Light refreshments will be served.

Shore Behavioral Health Wins Award for Clinical Program Excellence

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The UM Shore Regional Health Behavioral Health Services team has won a top award from Horizon Health, LLC. The award marked Behavioral Health’s selection as the most outstanding clinical program from five hospital behavioral health programs that were nominated in this category. The award was presented on February 21, 2017, at the Behavioral Health suite at UM Shore Medical Center at Dorchester.

Horizon Health specializes in helping hospitals better serve patients by establishing safe, effective and financially stable psychiatric programs, managed to the highest standards of accountability. At present, the organization serves approximately 90 hospitals that have inpatient behavioral health programs.

Photo: Shore Behavioral Health Award Presentation (l. to r.): Melissa Budzinski, vice president, Clinical Services, Horizon Health, LLC; Jack DeVaney, president, Horizon Health, LLC; Corlette Fezzia, vice president, Operations, Horizon Health, LLC; John Mistangelo, program administrator, Shore Behavioral Health; Jacki Crawford, nurse manager, Shore Behavioral Health; Ida Jane Baker, president, Dorchester General Hospital Foundation; Brian Leutner, executive director, UM Shore Medical Center at Dorchester, the Cancer Center and the Clark Comprehensive Breast Center; Eric Anderson, MD, medical director, Shore Behavioral Health; and Ken Kozel, president and CEO, UM SRH

Horizon Health representatives Corlette Fezzia, vice president, Operations, and Jack DeVaney, president, presented the award and spoke glowingly of the great progress made by Shore Behavioral Health in enhancing its clinical programs and in developing a full staff of quality practitioners to provide psychiatric care to the Mid-Shore population.

On hand to accept the award and celebrate the honor were Ken Kozel, UM SRH president and CEO, Ruth Ann Jones, senior vice president, Nursing and Patient Care Services, and several members of the Shore Behavioral Health team, including Eric Anderson, MD, medical director, John Mistrangelo, program administrator and Jackie Crawford, nurse manager, Ida Jane Baker, chairman of the Dorchester General Hospital Foundation also attended and accepted the check that accompanied the award, thanking Horizon Health and congratulating the SBH staff on their achievement in receiving the award.

As part of the University of Maryland Medical System (UMMS), University of Maryland Shore Regional Health is the principal provider of comprehensive health care services for more than 170,000 residents of Caroline, Dorchester, Kent, Queen Anne’s, and Talbot counties on Maryland’s Eastern Shore. UM Shore Regional Health’s team of more than 2,500 employees, medical staff, board members, and volunteers works with various community partners to fulfill the organization’s mission of Creating Healthier Communities Together.